Activity | Credits | Period | Academic staff | Timetable |
---|---|---|---|---|
1 - lezione | 6 | 2nd semester | Ivan Russo | |
2 - lezione | 1 | 2nd semester | Barbara Gaudenzi | |
3 - lezione | 3 | 2nd semester | Pier Luigi Cavicchi |
Module:
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The purpose of the module is to provide an adequate acknowledge about the instruments which allow firms to realize the customer satisfaction across supply chain. It plays a key role for the creation of customer value, usually the first goal of marketing activities.Thus another aim of the course is to analyse supply chain strategies for a global firm.
Module:
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The course will take place in italian. See the main description for details of the programme.
- Customer Satisfaction
- Trade off cost and logistics management
- Marketing and Logistics
- Supply Chain Management
- Global Supply Chain Management
- Perfomance Measurements
- Logistics Outsourcing
- Supply Chain Risks
- Reverse logistics
- Lean and agile Supply Chain
Module:
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The examination consists of an written and an oral exam.
Title | Format (Language, Size, Publication date) |
Glossary | pdf (it, 611 KB, 23/02/10) |
Handbook | pdf (it, 164 KB, 25/02/10) |
Handbook1 | pdf (it, 213 KB, 25/02/10) |
Prima parte | pdf (it, 675 KB, 25/02/10) |
Seconda parte | pdf (it, 77 KB, 03/03/10) |
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