Both academics and practitioners are welcome to discuss current issues, exchange information, knowledge and experiences across the various domains of services.Known in the past as Toulon-Verona Conference, this year it comes with a brand new title to highlight Excellence in Services as the peculiar research field of the Conference. Participants will find the opportunity to present their studies in a friendly and informal atmosphere. We invite authors to submit their papers from all relevant areas of focus of the Conference.
As Excellence and Quality Management have been established as of paramount importance in Higher Education, Health Care, Local Government, Tourism, Banking, Insurance, Logistics, the Conference looks at the role of Quality/Excellence, stakeholders, resources, processes, certifications, accreditations and labels, measurement and improvement in such institutions and activities.
Keynote speakers
Excellence in Services International Conference will welcome Paolo Braguzzi, DAVINES limited company, as keynote speaker. Additional keynote speakers will be announced soon.
Scope of the Conference
Academics, researchers, managers, administrators, support staff in the areas of focus of the Conference are invited to submit theoretical contributions, empirical analyses, experiences, case studies or reflections aimed to quality and excellence in services. All submissions must be written in English, official language of the Conference.
Submission
Participants who wish to present their research at the Conference are welcome to send an abstract in word format (.doc or .docx) of no more than 200 words according to the format available on Conference website: http://www.toulonveronaconf.eu. Abstracts should be sent by e-mail by
April 30, 2017 at the latest to:
jma.martin@wanadoo.fr.