Publications

Authors:

Bonfanti, A.; Castellani, P.; Cobelli, N.; Rossato, C.; Simeoni, F.

Title:

The dimensions of the hospitality experience quality in the long-term care organizations: preliminary empirical results

Year:

2025

Type of item:

Contributo in atti di convegno

Tipologia ANVUR:

Contributo in Atti di convegno

Language:

Inglese

Format:

Elettronico

Congresso:

Sinergie-SIMA Management Conference 2025

Place:

University of Genova

Period:

June 12-13, 2025

ISBN:

9788894713671

Page numbers:

1-8

Keyword:

long-term care organizations; residential services; service quality; experience quality; hospitality management; well-being

Short description of contents:

This study explores how hospitality experience quality is created in Long-Term Care Organizations (LTCOs), where older adults seek not only clinical care but meaningful, emotionally rich experiences. Through a qualitative research method based on a survey conducted through interviews with LTCO managers of the Veneto Region in Italy, eight key dimensions emerged: clinical quality, physical environment, food quality, interaction quality, immersion, participation, fun, and surprise. These dimensions contribute to bridging the gap between healthcare and hospitality literature and align with the UN’s Sustainable Development Goal 3, promoting well-being for all ages. It represents one of the first efforts to define and explore hospitality experience quality in LTCOs. Managers are encouraged to cultivate an organizational culture beyond operational efficiency, integrating experiential elements into daily care.

Product ID:

146614

Handle IRIS:

11562/1166149

Last Modified:

July 4, 2025

Bibliographic citation:

Bonfanti, A.; Castellani, P.; Cobelli, N.; Rossato, C.; Simeoni, F., The dimensions of the hospitality experience quality in the long-term care organizations: preliminary empirical results  in Conference Proceedings , Proceedings of "Sinergie-SIMA Management Conference 2025" , University of Genova , June 12-13, 2025 , 2025 , pp. 1-8

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