Publications

Authors:

Mion, G.; Bonfanti, A.; Simeoni, F.; Rossato, C.; Vigolo, V.

Title:

The Hospitality Experience Quality in Nonprofit Long-Term Care Organizations for the Common Good Creation

Year:

2025

Type of item:

Abstract in Atti di convegno

Tipologia ANVUR:

Abstract in Atti di convegno

Language:

Inglese

Format:

Elettronico

Congresso:

18th Annual Conference of the EuroMed Academy of Business. "Exploring New Horizons in Business and Management"

Place:

Porto, Portugal

Period:

10-12 Semptember 2025

Publisher:

EuroMed Press

ISBN:

978-9925-628-05-6

Page numbers:

1248-1250

Keyword:

Long Term Care, Common Good, Nonprofit, Service Experience, Organizational Purpose

Short description of contents:

This study examines how nonprofit long-term care (LTC) organizations in Northern Italy design hospitality experiences to foster the common good in the context of population aging. While aging represents one of modern society’s greatest achievements, it also raises political, social, and organizational challenges, particularly in ensuring sustainable and dignified elderly care. Traditional standardized services are no longer sufficient to meet the complex needs of the “young old” and the “oldest old,” especially in LTC settings that combine healthcare provision with hospitality and end-of-life support. Unlike for-profit providers, nonprofit LTC organizations operate with a purpose-driven mission, emphasizing social impact and ethical values rather than financial gain. The research adopts a qualitative multiple case study approach, analyzing 12 nonprofit LTC organizations through semi-structured interviews and thematic analysis. The theoretical framework integrates the concepts of the common good and communitarian organization with the experience economy, highlighting the interplay between ethical purpose and service design. Findings reveal that nonprofit LTC organizations shape hospitality not merely as a set of services but as a lived experience, deeply rooted in values of dignity, relational care, and community engagement. This approach promotes well-being among residents and strengthens the social impact of care provision. The study contributes to the literature by bridging debates on the common good and experience design within elderly care. It also offers managerial insights, emphasizing how nonprofit LTC providers can balance organizational sustainability with ethical service delivery, ultimately reframing hospitality as a driver of social value and human flourishing.

Product ID:

147330

Handle IRIS:

11562/1170208

Last Modified:

September 13, 2025

Bibliographic citation:

Mion, G.; Bonfanti, A.; Simeoni, F.; Rossato, C.; Vigolo, V., The Hospitality Experience Quality in Nonprofit Long-Term Care Organizations for the Common Good Creation  in Exploring New Horizons in Business and Management , EuroMed Press , Proceedings of "18th Annual Conference of the EuroMed Academy of Business. "Exploring New Horizons in Business and Management"" , Porto, Portugal , 10-12 Semptember 2025 , 2025 , pp. 1248-1250

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