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The drivers of hospitality experience quality in the long-term care organizations: preliminary empirical results  (2025)

Authors:
Castellani, Paola; Bonfanti, Angelo; Cassia, Fabio; Cobelli, Nicola; Mion, Giorgio
Title:
The drivers of hospitality experience quality in the long-term care organizations: preliminary empirical results
Year:
2025
Type of item:
Contributo in atti di convegno
Tipologia ANVUR:
Contributo in Atti di convegno
Language:
Inglese
Format:
Elettronico
Congresso:
28th EISIC (Excellence in Services International Conference)
Place:
University of Belgrade (Serbia)
Period:
August 28-29, 2025
Page numbers:
1-13
Keyword:
long-term care organizations; residential services; service quality; experience quality; hospitality management; well-being
Short description of contents:
This study explores how hospitality experience quality is created in Long-Term Care Organizations (LTCOs), where older adults seek not only clinical care but meaningful, emotionally rich experiences. Through a qualitative research method based on a survey conducted through interviews with LTCO managers of the Veneto Region in Italy, a set of drivers emerged. They contribute to bridging the gap between healthcare and hospitality literature and align with the UN’s Sustainable Development Goal 3, promoting well-being for all ages. It represents one of the first efforts to define and explore hospitality experience quality in LTCOs. Managers are encouraged to cultivate an organizational culture beyond operational efficiency, integrating experiential elements into daily care.
Product ID:
147338
Handle IRIS:
11562/1170247
Last Modified:
September 15, 2025
Bibliographic citation:
Castellani, Paola; Bonfanti, Angelo; Cassia, Fabio; Cobelli, Nicola; Mion, Giorgio, The drivers of hospitality experience quality in the long-term care organizations: preliminary empirical results  in Conference Proceedings , Proceedings of "28th EISIC (Excellence in Services International Conference)" , University of Belgrade (Serbia) , August 28-29, 2025 , 2025 , pp. 1-13

Consulta la scheda completa presente nel repository istituzionale della Ricerca di Ateneo IRIS

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Title Department Managers
The hospitality experience quality in long-term care organizations: innovative pathways for value co-creation Department Management Angelo Bonfanti
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