Publications

Authors:

Cantoni, F.; Zardini, Alessandro; Rossignoli, Cecilia

Title:

The psychological contract as an integrative governance instrument of the legal outsourcing contract

Year:

2013

Type of item:

Contributo in atti di convegno

Tipologia ANVUR:

Contributo in Atti di convegno

Language:

Inglese

Format:

Elettronico

Congresso:

Workshop dei docenti e dei ricercatori di Organizzazione Aziendale (WOA2013)

Place:

Roma

Period:

30-31 maggio

Publisher:

CLEUP - Padova

ISBN:

9788867870554

Page numbers:

13-24

Keyword:

Outsourcing; psychological contract; case study

Short description of contents:

Outsourcing is a managerial procedure whose success needs clarification regarding the long-term relationship between customer and supplier. The authors’ aim is to examine simultaneously the client’s and supplier’s perspectives through the psychological contract that, by assimilating the contents of the legal contract, focuses on (1) the implicit (not formalized) and reciprocal (mutual) duties between the two parties, (2) the equivalence of psychological obligations and contractual values and (3) the importance of the individual commitment level. While the legal contract is managed and based on an organizational level, the psychological contract is individual and perceived as such: from the authors’ point of view, all workers, regardless of whether they work inside or outside the company, are part of the psychological contract. The authors employ a case study represented by an outsourcing center belonging to a group of Italian banks, using the “qualitative and quantitative” mixed method. In the first phase, a series of interviews will help identify the key variables to develop a questionnaire for both customers and suppliers. The second phase will comprise the interviews and questionnaire formalization. The two themes, the psychological contract on the one hand and the outsourcing governance on the other hand, represent a highly relevant matter that has received scant attention in the literature.

Product ID:

77207

Handle IRIS:

11562/583160

Deposited On:

October 28, 2013

Last Modified:

November 2, 2022

Bibliographic citation:

Cantoni, F.; Zardini, Alessandro; Rossignoli, Cecilia, The psychological contract as an integrative governance instrument of the legal outsourcing contract  in Organizing in turbulent times: the challenges ahead , CLEUP - Padova , Proceedings of "Workshop dei docenti e dei ricercatori di Organizzazione Aziendale (WOA2013)" , Roma , 30-31 maggio , 2013 , pp. 13-24

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