From vehicle suppliers to value co-creators: the evolving role of Italian motorhome manufacturers
Year:
2019
Type of item:
Articolo in Rivista
Tipologia ANVUR:
Articolo su rivista
Language:
Inglese
Referee:
No
Name of journal:
CURRENT ISSUES IN TOURISM
ISSN of journal:
1368-3500
N° Volume:
22
Number or Folder:
2
Page numbers:
218-236
Keyword:
service-dominant logic, caravanning, motorhomes, tourist experience, en plein air tourism, value co-creation
Short description of contents:
Recreational vehicle (RV) manufacturers have traditionally been viewed as having no direct effect on caravanning experiences beyond their role as the suppliers of the vehicles. Drawing on the theoretical approach known as service-dominant logic, this paper suggests that RV manufacturers play an active role in the co-creation of tourism experiences. This study adopted the framework developed by Storbacka, K., Brodie, R. J., P., Böhmann, T., Maglio P. P., & Nenonen, S. [(2016). Actor engagement as a microfoundation for value co-creation. Journal of Business Research, 69(1), 3008–3017] that considers engagement as a microfoundation of value co-creation to investigate value co-creation in this context. A template analysis of the data collected from in-depth interviews with all Italian motorhome manufacturers revealed themes relating to five issues: engaging actors, engaging platforms, actors’ dispositions, engagement properties and resource integration patterns. The theoretical and managerial implications of these findings are discussed.
Simeoni, Francesca; Cassia, Fabio,
From vehicle suppliers to value co-creators: the evolving role of Italian motorhome manufacturers«CURRENT ISSUES IN TOURISM»
, vol. 22
, n. 2
, 2019
, pp. 218-236