Case Study 10 - Mila: Leveraging social media for market research
Year:
2017
Type of item:
Contributo in volume (Capitolo o Saggio)
Tipologia ANVUR:
Contributo in volume (Capitolo o Saggio)
Language:
Inglese
Format:
A Stampa
Book Title:
Social Media Marketing
Publisher:
Sage
ISBN:
9781526423863
Page numbers:
399-404
Keyword:
Mila
Short description of contents:
The real time analytics aspect is revolutionary and critical if brands are to tap into the conversations, events and behaviours appropriately; timing is critical for relevant participation. The first action Mila decided to take involved both the activation of the Photostream service and management of Mila’s social network official accounts (Facebook, Twitter and Instagram). Thanks to this, Mila is now able to collect and analyze in one place (and screen on its website) the visual content spontaneously shared by its customers.