Federico Testa

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federico testa, January 11, 2022
Position
Temporary Professor
Academic sector
ECON-07/A - Management
Research sector (ERC-2024)
SH1_12 - Management; operations management, international management

Research sector (ERC)
SH1_10 - Management; organisational behaviour; operations management

Office
Palazzo "EX Economia",  Floor 3°,  Room 3.04
Telephone
+39 045 802 8221
E-mail
federico|testa*univr|it <== Replace | with . and * with @ to have the right email address.
Curriculum

Federico Testa is Full Professor of Management at the Department of Business Administration, University of Verona.
 
His main research interests include:
  • public management, with a focus on governance and management of public utilities
  • energy efficiency and sustainability
  • service quality and customer satisfaction
He has published mainly in national and international journals, such as Sinergie Italian Journal of Management and Journal of Environmental Management, as well as in International Conferences, such as EuroMed Conference and Excellence in Services International Conference.
 
He is President of CUEIM (University Consortium of Industrial and Managerial Economics) Foundation, a non-profit organization which promotes scientific research.

Modules

Modules running in the period selected: 47.
Click on the module to see the timetable and course details.

Course Name Total credits Online Teacher credits Modules offered by this teacher
Master's degree in Corporate governance and business administration Public services management (2025/2026)   9  eLearning 4  (Parte 2)
Master's degree in Corporate governance and business administration Public services management (2024/2025)   9  eLearning 4  (Parte 2)
Master's degree in Emergency Governance Public management (2022/2023)   6  eLearning 6 
Master's degree in Emergency Governance Public management (2021/2022)   6  eLearning 6 
Master’s degree in Business Administration and Corporate Law Public Management (2021/2022)   9  eLearning 7.5 
Master's degree in Emergency Governance Public management (2017/2018)   6  eLearning 6 
Master’s degree in Business Administration and Corporate Law Public Management (2017/2018)   9  eLearning 7 
Master's degree in Emergency Governance Public management (2016/2017)   6  eLearning 6 
Master’s degree in Business Administration and Corporate Law Public Management (2016/2017)   9  eLearning 7 
Bachelor's degree in Languages and Cultures for Tourism and International Commerce Principles of management [Cognomi A-E] (2015/2016)   9    3 
Bachelor's degree in Languages and Cultures for Tourism and International Commerce Principles of management [Cognomi F-O] (2015/2016)   9    3 
Master's degree in Emergency Governance Public management (2015/2016)   6    6 
Master’s degree in Business Administration and Corporate Law Public Management (2015/2016)   9    7  (lezione 1)
Bachelor's degree in Languages and Cultures for Tourism and International Commerce Principles of management [Cognomi A-E] (2014/2015)   9    3  (Parte II)
Bachelor's degree in Languages and Cultures for Tourism and International Commerce Principles of management [Cognomi F-O] (2014/2015)   9    3  (Parte II)
Master’s degree in Business Administration and Corporate Law Public Management (2014/2015)   9    7  (lezione 1)
Master’s degree in Publishing and Journalism Management for businesses in the publishing sector (2013/2014)   12    3 
Bachelor's degree in Languages and Cultures for Tourism and International Commerce Principles of management [Cognomi F-O] (2013/2014)   9    9 
Bachelor's degree in Languages and Cultures for Tourism and International Commerce Principles of management [Cognomi P-Z] (2013/2014)   9    9 
Bachelor's degree in Languages and Cultures for Tourism and International Commerce Principles of management [Cognomi P-Z] (2012/2013)   9    3  (Modulo 1)
Bachelor's degree in Languages and Cultures for Tourism and International Commerce Principles of tourism marketing (2012/2013)   9    5 
Degree in Languages and Culture for Tourism Management and International Commerce Business management [Commercio Internazionale] (2005/2006)   6    6 
Degree in Languages and Culture for Tourism Management and International Commerce Business management [Management Turistico] (2005/2006)   6    6 
Bachelor in Economics and Management of the Service Industry (cat 17) Public Service Company Economics and Management (2005/2006)   4    4 
Master's degree in Corporate Law and Economics (until 2008-2009) Public Service Company Economics and Management (2005/2006)   5    5 
Degree in Languages and Culture for Tourism Management Tourist Company Economics and Management [Matricole dispari] (2005/2006)   6    2 
Degree in Languages and Culture for Tourism Management Tourist Company Economics and Management [Matricole pari] (2005/2006)   6    2 
Specialized Degree in the Design and Realisation of highly complex social service operations Organisation and Management of Labour and Human Resources (2004/2005)   4     
Bachelor in Public Administration Economics and Management Public Service Company Economics and Management (2004/2005)   4    4 
Bachelor in Economics and Management of the Service Industry (cat 17) Public Service Company Economics and Management (2004/2005)   4     
Specialized Degree in the Design and Realisation of highly complex social service operations Public Service Company Economics and Management (2004/2005)   4     
Degree in Languages and Culture for Tourism Management Tourist Company Economics and Management [Matricole dispari] (2004/2005)   6     
Degree in Languages and Culture for Tourism Management Tourist Company Economics and Management [Matricole pari] (2004/2005)   6     
Bachelor's degree in Sport and Exercise Science (until 2005-2006) Business management (2003/2004)   3     
Specialized Degree in the Design and Realisation of highly complex social service operations Organisation and Management of Labour and Human Resources (2003/2004)   4     
Bachelor in Public Administration Economics and Management Public Service Company Economics and Management (2003/2004)   4     
Specialized Degree in the Design and Realisation of highly complex social service operations Public Service Company Economics and Management (2003/2004)   4     
Bachelor in Business Studies (old system) Public Service Company Economics and Management PS (2003/2004)   0     
Degree in Languages and Culture for Tourism Management Tourist Company Economics and Management [Matricole dispari] (2003/2004)   6     
Degree in Languages and Culture for Tourism Management Tourist Company Economics and Management [Matricole pari] (2003/2004)   6     
Bachelor's degree in Sport and Exercise Science (until 2005-2006) Business management (2002/2003)   3     
Bachelor's degree in Company Economics (cat. 17) Business management [Cognomi L-Z] (2002/2003)   6     
Bachelor in Economics and Management of the Service Industry (cat 17) Public Service Company Economics and Management (2002/2003)   4     
Degree in Languages and Culture for Tourism Management Tourist Company Economics and Management [Matricole pari] (2002/2003)   6     
Bachelor's degree in Sport and Exercise Science (until 2005-2006) Business management (2001/2002)   3     
Bachelor in Market Economics and Brokerage (cat. 17) Business management [Cognomi L-Z] (2001/2002)   6     
Bachelor in Public Administration Economics and Management Public Service Company Economics and Management (2001/2002)   4     

Di seguito sono elencati gli eventi e gli insegnamenti di Terza Missione collegati al docente:

  • Eventi di Terza Missione: eventi di Public Engagement e Formazione Continua.
  • Insegnamenti di Terza Missione: insegnamenti che fanno parte di Corsi di Studio come Corsi di formazione continua, Corsi di perfezionamento e aggiornamento professionale, Corsi di perfezionamento, Master e Scuole di specializzazione.

Research groups

Service quality, brand equity and brand reputation of water utilities
This research group aims to measure service quality, brand equity and reputation of water utilities according to the perceptions of different stakeholders (e.g. citizens, firms, public administrations).
Research interests
Topic Description Research area
Energy efficiency and sustainability Study of energy efficiency as a driver of sustainable development. Application of the energy efficiency gap model to the Italian context. Use of qualitative research methods to identify the main barriers to industrial energy efficiency investments, in particular among SMEs. Definition of strategies aimed at promoting a more efficient energy consumption behavior among citizens. CSR, sustainability and business ethics
CSR, sustainability and business ethics
Corporate governance in the public services Analysis of management and governance issues, in particular in the context of public services and public utilities. Study of the relationships between firm size and economic performance. Analysis of the competitive and collaborative relationships among firms. Service management
Service management
Energy efficiency and sustainability Study of energy efficiency as a driver of sustainable development. Application of the energy efficiency gap model to the Italian context. Use of qualitative research methods to identify the main barriers to industrial energy efficiency investments, in particular among SMEs. Definition of strategies aimed at promoting a more efficient energy consumption behavior among citizens. Service management
Service management
Projects
Title Starting date
Tra consuetudine e cambiamento nei processi decisionali aziendali 10/1/05
Erogazione di servizi complessi: coordinamento e gestione della relazione con il cliente 7/1/05
Service Management per l'azienda viaggi 6/1/04
La misurazione del grado di coordinamento nei Sistemi Turistici Locali (2004) 1/1/04
Sfide per le imprese locali di pubblici servizi in un contesto in forte evoluzione 6/15/03
Sfide per le imprese locali di pubblici servizi in un contesto in forte evoluzione (continuazione, anno 2003) 6/15/03
L'artigiano gelatiere e le nuove sfide del mercato. 1/1/02



Chair

Federico Testa
Office Collegial Body
Comitato scientifico del Corso di Perfezionamento e aggiornamento professionale in Cost & Revenue - Department Economics
Comitato Scientifico del Corso di perfezionamento e aggiornamento professionale in Management by Projects
Comitato Scientifico del Corso di perfezionamento e di Aggiornamento professionale in Cost & Revenue Management
Comitato scientifico del corso di perfezionamento e di aggiornamento professionale in Projects Management (I fondamenti)
Comitato Scientifico del Corso di perfezionamento in Management economico-finanziario dell'ente locale - Department Management
Scientific Committee for the 1st level Master in Project Manager ( building and plants) - Department Economics
Personale Docente del Dipartimento di Economia Aziendale
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