Investigating senior guests' needs at hotels

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Data inizio
15 gennaio 2014
Durata (mesi) 
24
Dipartimenti
Management
Responsabili (o referenti locali)
Bonfanti Angelo , Vigolo Vania

This project analyses hotel service quality from the perspective of senior guests. It addresses two research questions. First, what attributes of hotels satisfy and delight senior guests? Second, what are the needs and wants of senior guests being met by these attributes? Qualitative research conducted among Italian seniors suggests that hotel managers can delight senior guests by meeting their expectations for uniqueness, novelty seeking, knowledge seeking and emotional atmosphere.

Partecipanti al progetto

Angelo Bonfanti
Professore associato
Vania Vigolo
Professore associato
Aree di ricerca coinvolte dal progetto
Gestione dei servizi
Service management
Gestione del turismo
Tourism management
Pubblicazioni
Titolo Autori Anno
Exploring the Importance of Basic Hotel Attributes: A Focus on Senior Wellness Tourists Vigolo, Vania; Bonfanti, Angelo 2016
Satisfying and delighting senior guests at hotels Vigolo, Vania; Bonfanti, Angelo 2014

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