Pubblicazioni

Autori:

Bonfanti, A.; Castellani, P.; Cobelli, N.; Rossato, C.; Simeoni, F.

Titolo:

The dimensions of the hospitality experience quality in the long-term care organizations: preliminary empirical results

Anno:

2025

Tipologia prodotto:

Contributo in atti di convegno

Tipologia ANVUR:

Contributo in Atti di convegno

Lingua:

Inglese

Formato:

Elettronico

Titolo del Convegno:

Sinergie-SIMA Management Conference 2025

Luogo:

University of Genova

Periodo:

June 12-13, 2025

ISBN:

9788894713671

Intervallo pagine:

1-8

Parole chiave:

long-term care organizations; residential services; service quality; experience quality; hospitality management; well-being

Breve descrizione dei contenuti:

This study explores how hospitality experience quality is created in Long-Term Care Organizations (LTCOs), where older adults seek not only clinical care but meaningful, emotionally rich experiences. Through a qualitative research method based on a survey conducted through interviews with LTCO managers of the Veneto Region in Italy, eight key dimensions emerged: clinical quality, physical environment, food quality, interaction quality, immersion, participation, fun, and surprise. These dimensions contribute to bridging the gap between healthcare and hospitality literature and align with the UN’s Sustainable Development Goal 3, promoting well-being for all ages. It represents one of the first efforts to define and explore hospitality experience quality in LTCOs. Managers are encouraged to cultivate an organizational culture beyond operational efficiency, integrating experiential elements into daily care.

Id prodotto:

146614

Handle IRIS:

11562/1166149

ultima modifica:

4 luglio 2025

Citazione bibliografica:

Bonfanti, A.; Castellani, P.; Cobelli, N.; Rossato, C.; Simeoni, F., The dimensions of the hospitality experience quality in the long-term care organizations: preliminary empirical results  in Conference Proceedings , Atti di "Sinergie-SIMA Management Conference 2025" , University of Genova , June 12-13, 2025 , 2025 , pp. 1-8

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