Pubblicazioni

Autori:

Castellani, Paola; Bonfanti, Angelo; Cassia, Fabio; Cobelli, Nicola; Mion, Giorgio

Titolo:

The drivers of hospitality experience quality in the long-term care organizations: preliminary empirical results

Anno:

2025

Tipologia prodotto:

Contributo in atti di convegno

Tipologia ANVUR:

Contributo in Atti di convegno

Lingua:

Inglese

Formato:

Elettronico

Titolo del Convegno:

28th EISIC (Excellence in Services International Conference)

Luogo:

University of Belgrade (Serbia)

Periodo:

August 28-29, 2025

Intervallo pagine:

1-13

Parole chiave:

long-term care organizations; residential services; service quality; experience quality; hospitality management; well-being

Breve descrizione dei contenuti:

This study explores how hospitality experience quality is created in Long-Term Care Organizations (LTCOs), where older adults seek not only clinical care but meaningful, emotionally rich experiences. Through a qualitative research method based on a survey conducted through interviews with LTCO managers of the Veneto Region in Italy, a set of drivers emerged. They contribute to bridging the gap between healthcare and hospitality literature and align with the UN’s Sustainable Development Goal 3, promoting well-being for all ages. It represents one of the first efforts to define and explore hospitality experience quality in LTCOs. Managers are encouraged to cultivate an organizational culture beyond operational efficiency, integrating experiential elements into daily care.

Id prodotto:

147338

Handle IRIS:

11562/1170247

ultima modifica:

15 settembre 2025

Citazione bibliografica:

Castellani, Paola; Bonfanti, Angelo; Cassia, Fabio; Cobelli, Nicola; Mion, Giorgio, The drivers of hospitality experience quality in the long-term care organizations: preliminary empirical results  in Conference Proceedings , Atti di "28th EISIC (Excellence in Services International Conference)" , University of Belgrade (Serbia) , August 28-29, 2025 , 2025 , pp. 1-13

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